Policies and Terms
Safe and Secure Ordering
NoTubes.com is built around a fully secure shopping cart and account management system. Our site relies on a secure socket layer (SSL) and offers industry-standard encryption to protect all transactions and keep all personal information secure. Our secure environment means information can be entered safely and cannot be intercepted. For security reasons, we do not store complete credit card numbers. The payment gateways at NoTubes.com adhere to the standards set forth by the PCI Security Standards Council, a group made up of brands including Visa, Mastercard, American Express, and Discover that seeks to formalize best practices for online payments.
What information do we collect, where does it go, and what do we do with it?
“Personal information” refers to information voluntarily submitted to us that can identify you personally. The best example of this is the contact information submitted when placing an order, including your name, e-mail address and other information unique to you. This personal information may also include site usage and navigation, product warranty registration information, product reviews, and payment information from which one can identify an individual, either directly or indirectly.
When you place an order from our NoTubes.com site, the personal information that you provide to us is collected, including name, address, and email address. When you visit our site, we automatically receive an internet protocol address (or IP) from your computer which communicates information, including your type of operating system and browser.
The information you provide during the ordering process is used to notify you of the progress of your order, and to contact you if we have any questions about your order. Users who register on our site can view and edit personal account information. Customers are provided an opportunity to sign up for our email marketing newsletter. If you give us permission to send you emails, you may receive emails with information about our products, sales, company news, and other updates, and each email will include a visible link at the bottom that allows you to unsubscribe so that you no longer receive these communications.
In addition to creating a user account for shopping our site, you may also use our site to communicate specific information to us, including product registration, survey information, and product reviews.
Who Can See Your Information and How Long is it Stored?
Information you provide to us can be viewed by our customer service agents and our website administrators, with the exception of your full credit card number, which is not stored in our system and is not viewable. During the order process on our site, credit card numbers are encrypted and are not visible to any company employee. Communications with us, including product reviews and form information and the metadata associated with this information is retained indefinitely. Please note that, when placing an order with us, you are also necessarily providing information to a credit card processor and to a shipping company. We currently use PayPal to process our credit card transactions, and we ship products using UPS, FedEx, and the USPS.
Consent
Rights are provided to you under the California Consumer Privacy Act ("CCPA") and the General Data Protection Regulation ("GDPR") that affect the treatment of your personal information. We want to be assured that you are aware of these rights.
Providing us with personal information when you place an order, sign up for our email newsletter, register a product, or complete any other activity that involves data input on our site, indicates that you consent to our collection of and use of your data. We may ask if we can send you marketing communications, including email newsletters. You will be given an opportunity to opt out of receiving these marketing communications from us, and signing up to receive these communications requires a specific expressed consent from you. You may opt out of receiving these marketing communications at any time, and all email newsletters will include a clear “unsubscribe” link at the bottom of each email.
You may also withdraw your consent for us to contact you or to use your information by contacting us at hello@stans.com or mailing us at Stan’s NoTubes, 202 Daniel Zenker Dr, Big Flats, NY 14814, United States.
The notubes.com website is intended for users over the age of 13, and Stan’s NoTubes does not participate in any specific marketing to children under the age of 13. Additional information about data collection and the privacy of children under the age of 13 can be found by consulting the Children Online Privacy Protection Act (COPPA).
Disclosure and Third Parties
We reserve the right to disclose your information if required to by law or if you are in violation of our terms of service. When submitting a payment during an order at NoTubes.com, your credit card data is encrypted through our credit card processor, PayPal, and stored only for the duration of the purchase transaction, after which the payment information is deleted. Your credit card number is never stored at NoTubes.com.
Your information may be shared with third party services such as a PayPal, but in general, your information will only be proved to such third-parties in order to allow them to perform the necessary services they provide to us. For instance, the third party payment gateway service provider PayPal will be provided with your information in order to process your payment to allow your order to be placed at notubes.com. third party providers such as PayPal and Survey Monkey may have their own separate privacy policies with respect to the information that must be provided to them in order for their products to be used. Please note that these third-parties may be geographically located in a jurisdiction different from ours or yours and electing to use these services may subject your information to the laws and jurisdictions of that provider’s location.
Leaving our site, including by clicking links on notubes.com, means that you are no longer governed by this Privacy Policy or our terms of service. Stan’s NoTubes is not responsible for the content or privacy policies of other sites, and we recommend reading the privacy policies of these sites to better understand the ways personal information is handled by these third parties.
Security
We follow industry best practices and take all reasonable precautions to ensure your personal information is not inappropriately accessed, lost, misused, altered, disclosed, or destroyed. Your information is encrypted using a secure socket layer (SSL) in compliance with all requirements and generally accepted standards and best practices. Should any data breach be detected, we will make every effort to notify any affected users via email within 72 hours, and we are in agreement with the Fair Information Practices Principles and the individual redress principle protecting individuals’ rights to pursue legal action against data collectors and processors that do not abide by the law.
Cookies
Cookies are very small files that can be stored within your web browser that allow Stan’s NoTubes or a third party to store and share information about your activities on the Internet, including activity on notubes.com.
Our website uses cookies in the following ways:
- To gather aggregate site traffic and site interaction data in order to provide better usability and a better overall site experience. Trusted third party services that track this information for us may also be used.
- To store the preferences of users to provide a better site experience for future visits.
- To allow third party vendors, including Google and Facebook, to display ads at locations throughout the Internet, including ads based on visits to our site.
In general cookies may be used to do the following:
- Provide data for analytics
- Optimize or personalize a site and/or enable certain functions
- Store settings and/or preferences
- Allow ad delivery based on behavior
The notubes.com site used both session cookies and persistent cookies. Session cookies are used to identify you during a single session on our website, and expire after a shorter period of time or once a browser window is closed. Persistent cookies remain on your device and are used to identify you across a broader period of time. When you request that a website remember you to allow you to log in automatically in the future, for instance, the site generally makes use of a persistent cookie in order to accomplish this.
Third party cookies are cookies used by analytics and advertising companies to collect anonymous user information. This information is generally used to create a profile of your activity on our website as well as others. If you prefer to block third party cookies, resources are available including:
To block all Google Analytics tracking:
https://tools.google.com/dlpage/gaoptout
To block Facebook tracking:
https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
It is within your control to delete existing cookies and/or to refuse to accept cookies. These controls are available within your browser settings. Information can be found within the help section of your browser. Please note that deleting cookies or disabling the acceptance of cookies may prevent certain site features from functioning and may prevent pages from storing your preferences or displaying all features.
We periodically update this privacy policy, and updates will be posted on this page. As a direct line to address any additional questions you have about our privacy policies, please feel free to contact us at privacy@notubes.com.
Content Submissions and Use
All content, including photos, videos, and text, submitted to Stan's NoTubes by mail and by electronic transmission, including but not limited to email, the notubes.com site, social media platforms, and text or message, may be used by Stan's NoTubes for promotional purposes, and you agree to allow Stan's NoTubes full edit and publication rights, including the ability to post and share the video and all related content on our YouTube channel, the notubes.com site, and all social media accounts associated with Stan's NoTubes.
Company Policies and Terms of Use
While our inventory is constantly updated, on occasion it is possible for us to be oversold on an item. It is our policy to contact the customer immediately in the event of an inventory issue and work to ensure orders are received as quickly as possible. When an item is listed as currently out of stock, we provide the option to enter an email address in order to receive a notification when that item returns to inventory. Please note that, on rare occasions, many people may be watching a popular product, and it may sell out again shortly after arriving back in inventory, becoming unavailable again quickly, even after triggering a notification of availability and sending an email alert that more are in stock. We work hard to keep every product in stock at all times and make products available as soon as possible.
Use, Consent, and Changes
Using our site constitutes acceptance of and consent to our policies. Should we make changes to our privacy policy, those changes will be posted on this page.
We do reserve the right to edit or remove any and all material directly connected to our notubes.com site, as well as all other blog sites and sites affiliated with NoTubes.
While we recognize that mistakes can happen and are not responsible for typographical errors, omissions, and mistakes in product information on our site, we do make every effort to ensure the information found on our site is accurate and free of typographical errors, omissions, and mistakes. Please always feel free to report any typos or suspected incorrect information to hello@stans.com.
Legal Notice
Riding a bike is an inherently dangerous activity, particularly the way some of you ride. We built this company for all of you, and we want you to stick around to hopefully share a ride with us some day. Please use caution and good judgment out there, use lighting and reflectors when necessary to increase your visibility, and of course always wear a helmet. Seriously, even just riding around the block. Some of our worst bails were within sight of our garages.
Contacting Us
Please contact us with any questions about our policies