Warranty Information

Stan’s NoTubes is committed to producing the best products available. We ride and race, so we know how important it is for a company to stand by what they make. That’s why we provide comprehensive warranty and crash replacement coverage for your new Stan’s NoTubes wheels and rims.

We greatly appreciate your confidence in us when you choose to purchase our products and we will do everything possible to keep you riding.

To submit a warranty claim outside the U.S., please contact your point of purchase or the authorized distributor within your country for the best service and support.

**Purchases made through eBay or similar resale sites are not supported under our warranty policy.**

SUBMIT A CLAIM

Lifetime Warranty Policy

We are proud to offer a lifetime warranty on certain products to the original owner. This warranty covers any defects in materials or workmanship that may occur under normal use conditions. If you experience any issues with your product, please contact us or submit a claim.

This warranty does not cover damage caused by misuse, abuse, negligence, accidents, modifications, or normal wear and tear. This warranty also does not cover damage caused by improper installation, maintenance, or service. This warranty is void if the serial number of the is altered, defaced, or removed.

To make a warranty claim, you will need to provide proof of purchase, a description of the problem, and photos of the affected product. We may ask you to return the product to us for inspection and verification. We reserve the right to repair or replace the product at our discretion. We will cover the shipping costs for the warranty service within the continental US. For international customers, we will have a distributor in your country release a replacement or charge a reasonable shipping fee.

CB7 & SRD CARBON RIM WARRANTY AND CRASH REPLACEMENT POLICY

7-YEAR CARBON RIM WARRANTY WITH REGISTRATION:
Stan’s will warranty new carbon rims for the original owner, purchased through an authorized Stan’s dealer, directly from Stan’s, or included as original equipment on a new complete bicycle purchase, for a period of 7 years against defects in materials or workmanship. A product determined by Stan’s to be defective will be repaired or replaced, at our sole discretion, free of charge. Please see our WARRANTY AND CRASH REPLACEMENT CONDITIONS for details. Purchases made through unauthorized resellers such as eBay, Alibaba, Amazon or similar resale sites are not supported under our warranty policy.

CARBON RIM WARRANTY PROCESS:

  1. Retain a copy of the original proof of purchase (i.e. Itemized receipt or invoice)
    Note: Reply to the registration confirmation email with a picture or scan of your receipt and we’ll keep it on file for you in the event of a future claim
  2. Submit your claim via an authorized Stan’s dealer with your proof of purchase or contact us at warranty@notubes.com with a description of your issue, a photo that helps illustrate the issue, and your proof of purchase
    Note: For warranty and crash replacement inquires outside the United States, please contact your local dealer or distributor
  3. The dealer will contact Stan’s or the local distributor and arrange for repair/replacement, or, if you’ve contacted us directly, we will work quickly to reply to your email with instructions
  4. If you have contacted Stan’s directly regarding a wheelset warranty, and your approved request requires a return, Stan’s will provide you with a shipping label for return, free labor for your wheel rebuild, and return shipping

CARBON RIM CRASH REPLACEMENT PROCESS:

  1. Retain a copy of original proof of purchase (i.e. Itemized receipt or invoice)
    Note: Reply to the registration confirmation email with a picture or scan of your receipt and we’ll keep it on file for you in the event of a future claim
  2. Submit your request via an authorized Stan’s dealer with your proof of purchase or contact us at warranty@notubes.com with a description of your issue, a photo that helps illustrate the issue, and your proof of purchase
    Note: For warranty and crash replacement inquires outside the United States, please contact your local dealer or distributor
  3. The dealer will contact Stan’s or the local distributor and arrange for repair/replacement, or, if you’ve contacted us directly, we will work quickly to reply to your email with instructions
  4. If you have contacted Stan’s directly regarding crash replacement and your request has been approved you will be charged crash replacement pricing for your product and standard return shipping fees.

CARBON RIM WARRANTY AND CRASH REPLACEMENT CONDITIONS:

  1. Warranty and crash replacement are valid only for the original owner and are not transferable
  2. Registration is required for Crash Replacement consideration
  3. Warranty does not cover the following:
    a. Damage sustained during shipment (please always let us know if an item arrives damaged, but ultimately claims must be filed with the carrier)
    b. Products on which serial numbers, production lot codes or other identifying marks have been removed
    c. Damage resulting from extreme heat due to automotive exhaust or other heat sources
    d. Normal wear and tear, misuse, incorrect installation or improper maintenance, use of incompatible parts or components, accident or crash damage, negligence, modifications not recommended or approved by Stan’s
    e. Products without a valid invoice or receipt containing the authorized dealer’s identifying details
    f. International shipping costs and duty fees.
    g. Labor costs for work not performed by Stan’s, including costs associated with removing the wheels and any associated components including but not limited to rotors, tires and cassettes, computer magnets, from the bicycle or wheel
    h. Any representation or warranty expressed or implied by the authorized dealer beyond the provisions of this stated policy
    i. Purchases made through unauthorized resellers such as eBay, Alibaba, Amazon or similar resale sites
  4. Crash replacement does not cover the following:
    a. Normal wear and tear expected with the use of high-quality mountain bike components
    b. Products on which the serial numbers, production lot codes or other identifying marks have been removed
    c. Misuse, incorrect installation or improper maintenance, use of incompatible parts or components, negligence, modifications not recommended or approved by Stan’s
    d. Instances determined to be cosmetic only
    e. Shipping costs to or from Stan’s or the local distributor
    f. Labor costs associated with removing the wheels and any associated components including but not limited to rotors, tires, cassette, computer magnets, etc. from the bicycle or wheel

SPECIAL NOTE REGARDING CARBON AND EXPOSURE TO EXTREME HEAT:
Avoid exposing carbon rims to any excessive or prolonged sources of heat. When transporting your bike, please exercise caution when using receiver, tailgate, or trunk mount racks that may position the wheels of your bicycle near sources of heat, such as the exhaust system of your vehicle. We strongly recommend maintaining a minimum distance of 50cm (20”) between any carbon wheel and the path of exhaust of your vehicle, or any other concentrated source of heat, including but not limited to portable heaters and heat guns. Damage resulting from extreme heat due to automotive exhaust or other heat sources is not covered under warranty.

MK4 & EX3 ALUMINUM RIM WARRANTY AND CRASH REPLACEMENT POLICY

3-YEAR ALUMINUM RIM WARRANTY:
Stan’s MK4 and EX3 series aluminum rims are covered under a 3-year warranty against manufacturing defects from the original purchase date. Warranty does not cover abuse, misuse, consequential damages, normal wear and tear, damage resulting from crashes, or improper installation. Warranties only apply to the original owner. If a product is found to be defective, a free repair or replacement will be provided at the sole discretion of Stan’s. Purchases made through unauthorized resellers such as eBay, Alibaba, Amazon or similar resale sites are not supported under our warranty policy.

ALUMINUM RIM WARRANTY PROCESS:

  1. Retain a copy of the original proof of purchase (i.e. Itemized receipt or invoice)
  2. Submit your claim via an authorized Stan’s dealer with your proof of purchase or contact us at warranty@notubes.com with a description of your issue, a photo that helps illustrate the issue, and your proof of purchase
    Note: For warranty and crash replacement inquires outside the United States, please contact your local dealer or distributor
  3. The dealer will contact Stan’s or the local distributor and arrange for repair/replacement, or, if you’ve contacted us directly, we will work quickly to reply to your email with instructions
  4. If you have contacted Stan’s directly regarding a wheelset warranty, and your approved request requires a return, Stan’s will provide you with a shipping label for return, free labor for your wheel rebuild, and return shipping

1-YEAR ALUMINUM RIM CRASH REPLACEMENT:
We understand that accidents happen and we're here to support you through the unexpected. As part of our commitment to your safety and satisfaction, we offer a one-time use discount on wheels and rims as crash replacements for your damaged product. The process starts with submitting the claim form HERE.

ALUMINUM RIM WARRANTY AND CRASH REPLACEMENT CONDITIONS:

  1. Warranty and crash replacement are valid only for the original owner and are not transferrable.
  2. Warranty does not cover the following:
    a. Damage sustained during shipment
    b. Products on which serial numbers, production lot codes/date codes or other identifying marks have been removed
    c. Normal wear and tear, misuse, incorrect installation or improper maintenance, use of incompatible parts or components, accident or crash damage, negligence, modifications not recommended or approved by Stan’s
    d. Labor costs for work not performed by Stan’s
    e. Shipping costs to Stan’s or local distributor
    f. Instances determined to be cosmetic only
    g. Any representation or warranty expressed or implied by a third party beyond the provisions of this stated policy
    h. Purchases made through unauthorized resellers such as eBay, Alibaba, Amazon or similar resale sites
  3. Crash replacement does not cover the following:
    a. Normal wear and tear expected with the use of high-quality mountain bike components
    b. Products on which the serial numbers, production lot codes or other identifying marks have been removed
    c. Misuse, incorrect installation or improper maintenance, use of incompatible parts or components, negligence, modifications not recommended or approved by Stan’s
    d. Instances determined to be cosmetic only
    e. Shipping costs to or from Stan’s or the local distributor
    f. Labor costs associated with removing the wheels and any associated components including but not limited to rotors, tires, cassette, computer magnets, etc. from the bicycle or wheel

S1, S2, MK3, D & K ALUMINUM RIM WARRANTY AND CRASH REPLACEMENT POLICY

2-YEAR ALUMINUM RIM WARRANTY:
All S1, S2, MK3, D & K rims are covered under a 2-year warranty against manufacturing defects from the original purchase date. Warranty does not cover abuse, misuse, consequential damages, normal wear and tear, damage resulting from crashes, or improper installation. Warranties only apply to the original owner. If a product is found to be defective, a free repair or replacement will be provided at the sole discretion of Stan’s. Purchases made through unauthorized resellers such as eBay, Alibaba, Amazon or similar resale sites are not supported under our warranty policy.

1-YEAR ALUMINUM RIM CRASH REPLACEMENT:
We understand that accidents happen and we're here to support you through the unexpected. As part of our commitment to your safety and satisfaction, we offer a one-time use discount on wheels and rims as crash replacements for your damaged product. The process starts with submitting the claim form HERE.

ALUMINUM RIM WARRANTY PROCESS:

  1. Retain a copy of the original proof of purchase (i.e. Itemized receipt or invoice)
  2. Submit your claim via an authorized Stan’s dealer with your proof of purchase or contact us at warranty@notubes.com with a description of your issue, a photo that helps illustrate the issue, and your proof of purchase
    Note: For warranty and crash replacement inquires outside the United States, please contact your local dealer or distributor
  3. The dealer will contact Stan’s or the local distributor and arrange for repair/replacement, or, if you’ve contacted us directly, we will work quickly to reply to your email with instructions
  4. If you have contacted Stan’s directly regarding a wheelset warranty, and your approved request requires a return, Stan’s will provide you with a shipping label for return, free labor for your wheel rebuild, and return shipping

ALUMINUM RIM WARRANTY AND CRASH REPLACEMENT CONDITIONS:

  1.  Warranty and crash replacement are valid only for the original owner and are not transferrable.
  2. Warranty does not cover the following:
    a. Damage sustained during shipment
    b. Products on which serial numbers, production lot codes/date codes or other identifying marks have been removed
    c. Normal wear and tear, misuse, incorrect installation or improper maintenance, use of incompatible parts or components, accident or crash damage, negligence, modifications not recommended or approved by Stan’s
    d. Labor costs for work not performed by Stan’s
    e. Shipping costs to Stan’s or local distributor
    f. Instances determined to be cosmetic only
    g. Any representation or warranty expressed or implied by a third party beyond the provisions of this stated policy
    h. Purchases made through unauthorized resellers such as eBay, Alibaba, Amazon or similar resale sites
  3.  Crash replacement does not cover the following:
    a. Normal wear and tear expected with the use of high-quality mountain bike components
    b. Products on which the serial numbers, production lot codes or other identifying marks have been removed
    c. Misuse, incorrect installation or improper maintenance, use of incompatible parts or components, negligence, modifications not recommended or approved by Stan’s
    d. Instances determined to be cosmetic only
    e. Shipping costs to or from Stan’s or the local distributor
    f. Labor costs associated with removing the wheels and any associated components including but not limited to rotors, tires, cassette, computer magnets, etc from the bicycle or wheel

M-PULSE HUB WARRANTY POLICY

M-PULSE 5-YEAR HUB WARRANTY:
Stan’s M-pulse hubs are covered by a 5-year warranty against manufacturing defects. Warranty does not cover abuse, misuse, consequential damage resulting from lack of or improper maintenance, normal wear and tear, and improper installation. Warranties only apply to the original owner with valid sales receipt. If a product is found to be defective, a free repair or replacement will be provided at the sole discretion of Stan’s.

HUB WARRANTY PROCESS:

  1. Retain a copy of the original proof of purchase (i.e. Itemized receipt or invoice)
  2. Submit your claim via an authorized Stan’s dealer with your proof of purchase or contact us at warranty@notubes.com with a description of your issue, a photo that helps illustrate the issue, and your proof of purchase
    Note: For warranty and crash replacement inquires outside the United States, please contact your local dealer or distributor
  3. The dealer will contact Stan’s or the local distributor and arrange for repair/replacement, or, if you’ve contacted us directly, we will work quickly to reply to your email with instructions
  4. If you have contacted Stan’s directly regarding a wheelset warranty, and your approved request requires a return, Stan’s will provide you with a shipping label for return, free labor for your wheel rebuild, and return shipping

HUB WARRANTY CONDITIONS:

  1. Warranty is valid only for the original owner and is not transferrable.
  2. Warranty does not cover the following:
    a. Damage sustained during shipment
    b. Products on which serial numbers, production lot codes/date codes or other identifying marks have been removed
    c. Normal wear and tear, misuse, incorrect installation or improper maintenance, use of incompatible parts or components, accident or crash damage, negligence, modifications not recommended or approved by Stan’s
    d. Labor costs for work not performed by Stan’s
    e. Shipping costs to Stan’s or local distributor
    f. Instances determined to be cosmetic only
    g. Any representation or warranty expressed or implied by a third party beyond the provisions of this stated policy

E-SYNC HUB WARRANTY POLICY

E-SYNC 3-YEAR HUB WARRANTY:
Stan’s E-sync hubs are covered by a 3-year warranty against manufacturing defects. Warranty does not cover abuse, misuse, consequential damage resulting from lack of or improper maintenance, normal wear and tear, and improper installation. Warranty applies only to the original owner with valid sales receipt. If a product is found to be defective, a free repair or replacement will be provided at the sole discretion of Stan’s.

HUB WARRANTY PROCESS:

  1. Retain a copy of the original proof of purchase (i.e. Itemized receipt or invoice)
  2. Submit your claim via an authorized Stan’s dealer with your proof of purchase or contact us at warranty@notubes.com with a description of your issue, a photo that helps illustrate the issue, and your proof of purchase
    Note: For warranty and crash replacement inquires outside the United States, please contact your local dealer or distributor
  3. The dealer will contact Stan’s NoTubes or the local distributor and arrange for repair/replacement, or, if you’ve contacted us directly, we will work quickly to reply to your email with instructions
  4. If you have contacted Stan’s directly regarding a wheelset warranty, and your approved request requires a return, Stan’s will provide you with a shipping label for return, free labor for your wheel rebuild, and return shipping

HUB WARRANTY CONDITIONS:

  1. Warranty is valid only for the original owner and is not transferrable.
  2. Warranty does not cover the following:
    a. Damage sustained during shipment
    b. Products on which serial numbers, production lot codes/date codes or other identifying marks have been removed
    c. Normal wear and tear, misuse, incorrect installation or improper maintenance, use of incompatible parts or components, accident or crash damage, negligence, modifications not recommended or approved by Stan’s
    d. Labor costs for work not performed by Stan’s
    e. Shipping costs to Stan’s or local distributor
    f. Instances determined to be cosmetic only
    g. Any representation or warranty expressed or implied by a third party beyond the provisions of this stated policy

NEO HUB WARRANTY POLICY

NEO 3-YEAR HUB WARRANTY:
Stan’s Neo hubs are covered by a 3-year warranty against manufacturing defects. Warranty does not cover abuse, misuse, consequential damage resulting from lack of or improper maintenance, normal wear and tear, and improper installation. Warranties only apply to the original owner with valid sales receipt. If a product is found to be defective, a free repair or replacement will be provided at the sole discretion of Stan’s.

HUB WARRANTY PROCESS:

  1. Retain a copy of the original proof of purchase (i.e. Itemized receipt or invoice)
  2. Submit your claim via an authorized Stan’s dealer with your proof of purchase or contact us at warranty@notubes.com with a description of your issue, a photo that helps illustrate the issue, and your proof of purchase
    Note: For warranty and crash replacement inquires outside the United States, please contact your local dealer or distributor
  3. The dealer will contact Stan’s or the local distributor and arrange for repair/replacement, or, if you’ve contacted us directly, we will work quickly to reply to your email with instructions
  4. If you have contacted Stan’s directly regarding a wheelset warranty, and your approved request requires a return, Stan’s will provide you with a shipping label for return, free labor for your wheel rebuild, and return shipping

HUB WARRANTY CONDITIONS:

  1. Warranty is valid only for the original owner and is not transferrable.
  2. Warranty does not cover the following:
    a. Damage sustained during shipment
    b. Products on which serial numbers, production lot codes/date codes or other identifying marks have been removed
    c. Normal wear and tear, misuse, incorrect installation or improper maintenance, use of incompatible parts or components, accident or crash damage, negligence, modifications not recommended or approved by Stan’s
    d. Labor costs for work not performed by Stan’s
    e. Shipping costs to Stan’s or local distributor
    f. Instances determined to be cosmetic only
    g. Any representation or warranty expressed or implied by a third party beyond the provisions of this stated policy

CONNECTION TOTAL SUPPORT PROGRAM

We believe true support is about much more than just products. As riders and active members of our communities, we created our Connection program to help support not just what you ride, but where and why you ride as well. In addition to our warranty and crash replacement coverage, register your wheels, and Stan's will donate $10 to the cycling-related cause or trail support organization of your choice. Together, we can build and maintain new trails, teach a child to ride, and help fellow riders around the world. Choose your cause when you register your Stan's wheels.

SUGGEST A LOCAL TRAIL GROUP OR CYCLING-RELATED CHARITY

Don't see your local advocacy or trail maintenance organization on our list? You can use the form below to suggest a group you believe we should add.