Refund policy

ORDER CHANGES

An order can be changed at any time before it ships. Simply contact us with the desired changes, and we will be happy to update your order. We can be reached by phone (607-562-2877) or hello@stans.com between the hours of 8am and 5pm EST.

RETURNS

Stan’s accepts returns on unopened products within 30 days of purchase. Proof of purchase is required for all returns.

Exclusions

Please note that the following items are strictly non-returnable:

• Sale items

• Closeout items

• Products marked as Final Sale

Refunds & Fees

Once your returned product is received and inspected, you will receive a refund minus the cost of shipping and handling if a label was provided. The following fees may apply:

• Opened but Re-sellable Products: Subject to a 10% restocking fee.

• Wheels: Subject to a 15% restocking fee.

Special Considerations

Used products or products outside the approved 30-day return window are not guaranteed a refund and will be evaluated on a case-by-case basis.

How to Start a Return

To request a return, please contact the Stan’s team:

• Phone: 607-562-2877

• Email: hello@stans.com

INVENTORY STATUS, OUT OF STOCK, AND BACKORDERS

We try our best to provide accurate inventory levels on each item and to provide notification when delays may occur. Out of stock items will include an approximate availability date displayed on the product page. We will contact customers to re-establish a payment method 30 days or more have passed since the day you placed your order, but your order has not yet shipped. If an item on your order is found to be out of stock, we will contact you via phone or email to provide an estimated restock date.