STAN’S NOTUBES CARBON RIM WARRANTY AND CRASH REPLACEMENT POLICY
Stan’s NoTubes is committed to producing the best products available, and those featuring carbon rims are no exception. We ride and race, so we know how important it is for a company to stand by what they make. That’s why we provide comprehensive warranty and crash replacement coverage for your new Stan’s NoTubes carbon wheels. We greatly appreciate your confidence in us when you choose to purchase our products and we will do everything possible to keep you riding.
7 YEAR CARBON RIM WARRANTY WITH REGISTRATION:
Stan’s NoTubes will warranty new carbon rims for the original owner, purchased through an authorized Stan’s NoTubes dealer, directly from Stan’s NoTubes, or included as original equipment on a new complete bicycle purchase, for a period of 7 years against defects in materials or workmanship. A product determined by Stan’s NoTubes to be defective will be repaired or replaced, at our sole discretion, free of charge. Please see our WARRANTY AND CRASH REPLACEMENT CONDITIONS for details. Purchases made through unauthorized resellers such as eBay, Alibaba, Amazon or similar resale sites are not supported under our warranty policy.
REGISTRATION:
Registration is required before a wheelset warranty claim can be submitted. In addition to 7 years of warranty coverage, registration also provides the owner of a complete wheelset with lifetime crash replacement.
SPECIAL NOTE REGARDING CARBON AND EXPOSURE TO EXTREME HEAT:
Avoid exposing carbon rims to any excessive or prolonged sources of heat. When transporting your bike, please exercise caution when using receiver, tailgate, or trunk mount racks that may position the wheels of your bicycle near sources of heat, such as the exhaust system of your vehicle. We strongly recommend maintaining a minimum distance of 50cm (20”) between any carbon wheel and the path of exhaust of your vehicle, or any other concentrated source of heat, including but not limited to portable heaters and heat guns. Damage resulting from extreme heat due to automotive exhaust or other heat sources is not covered under warranty.